Prospective Residents FAQS

If you are looking for a rental, we have a large inventory of houses, town homes and apartments for lease. When you rent from us you can be assured of a high level of professionalism and quick maintenance response. If you qualify we would love to have you as a tenant.

  1. Why should I rent from your company?
  2. How do I apply to rent?
  3. Will I sign a lease?
  4. How do I see your properties?
  5. I can not view the property can I still make application?
  6. What is the application Process?
  7. My credit or income is not high enough to rent, Can I use a co-signor?
  8. How much will it cost me to move in?
  9. Is my security deposit refundable?
  10. Can I have a pet?
  11. What school zone am I in?
  12. There are some items which need repaired, can this be done before I move in ?
  13. When can I get my keys?
  14. When is my rent due and where do I pay it?
  15. Who is responsible for maintenance?
  16. How do I request maintenance?
  17. My room mate is vacating but I want to stay, what do I do?
  18. How do I add someone to my lease?
  19. Help! I locked myself out, can you come let me in?
  20. Can I add a cable outlet or get a satellite dish?
  21. I want to get rid of this sofa, where do I put it?
  22. Where is my mail box key?
  23. What do I need to do if we have a deep freeze?
  24. A hurricane is coming, what should I do?
  25. I am getting military orders what should I do?
  26. What happens if I break my Lease?
  27. What needs to be on my notice to vacate?
  28. Will you put a sign on the property?
  29. Do I have to show the property?
  30. Can I use my security deposit for my last months rent?
  31. What do I have to do when I leave to get my security deposit refunded?
  32. Who should I use to clean my carpets?
  33. My pet is on flea control medications, do I still need to treat the property ?
  34. When will I get my deposit back?
  35. What can I do if you make a claim on my security deposit?

  1. Why should I rent from your company?

    We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

    • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
    • We are available 24 hours a day to handle emergency maintenance repairs.
    • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
    • All deposits that are retained by us are kept in a FDIC insured bank.
    • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
    • All our property managers are licensed real estate professionals according to state requirements.


  2. How do I apply to rent?

    Check out our application guidelines to be sure you qualify, then complete our application form and submit it to us along with the application fee for the home you want. We'll process it and let you know the results. Click here to print a copy of our application.
    http://pm101944.pmws2.com/rental_application.pdf

  3. Will I sign a lease?

     

    A.    You will sign a Florida approved lease. In addition to that you will sign a disclosure informing you that we are not attorneys and verify you can read English and a Security Deposit Agreement. If the house you are renting was built prior to 1976 you will also have to sign a lead base paint disclosure.

    B.    Our leases are 1 year in length. Occasionally we will do 7 month lease with the permission of the property owner.



  4. How do I see your properties?

    Call our office to set up a showing appointment. Properties can be seen 7 days a week until 7pm to accommodate your busy schedule.



  5. I can not view the property can I still make application?

    All Applicants or a representative of the applicant must view the interior of the property before an application can be approved.  



  6. What is the application Process?

      1. Each occupant 18 years of age or older must complete a rental application. Applications can be downloaded in the forms section or picked up at our office.
      2. Each applicant must provide a government issued ID and verification of income. Pay stubs, social security award letters, disability and child support must be document.
      3. Please allow 48 hours to process your application, some applications may take longer. These are the items we check:
        1. We run a credit report. We do not use credit scores but review each item. Credit does not have to be perfect.
        2. We will check public records for past evictions. Remember public records show when an eviction has been filed. It does not have to be completed.
        3. We will verify your rental history. We will verify that the person you say is your landlord actually owns the property in which you last resided.
        4. We will verify your employment, the amount you make and how long you have been employed there.
        5. We will do criminal background checks.
      1. Once your application is approved, you will have 48 hours to sign your lease and put down a deposit


  7. My credit or income is not high enough to rent, Can I use a co-signor?

    We will sometimes take higher deposits and or co-signors to off set less than perfect applications. These decisions are made on a case by case basis and only with the approval of the property owner.

  8. How much will it cost me to move in?

    Prior to occupancy you must pay your security deposit and prorated rent.



  9. Is my security deposit refundable?

    Your security deposit is refundable providing you follow the terms of the security deposit agreement. You can review that agreement in the forms tabs.



  10. Can I have a pet?

     

    Some properties will accept pets.  All pets should be listed on the application. If owner chooses to accept animals an additional pet deposit will apply. The amount will be determined by Owner. WE CANNOT TAKE DOGS DEEMED BY INSURERS AS DANGEROUS.  This negates the home owners insurance.



  11. What school zone am I in?

    School zones often change from year to year. Please go the links section and do a school zone search for the property that you are considering.



  12. There are some items which need repaired, can this be done before I move in ?

    A.    All mechanical items will be operational or repaired prior to and during your occupancy. 

    B.     Any requests for items of a cosmetic nature to be updated or replaced such as paint or flooring replacement must be made in writing and approved by the Owner. If not agreed to in writing you are taking the property in its AS-IS cosmetic state.

    C.    You will be given a property inspection form when you move in. Fill it out completely. Note any items with excessive wear or stains. This is for your protection. Return it to my office.  Your move out inspection will be compared against this move in form.



  13. When can I get my keys?

    You can pick up your keys on the day your lease starts providing rent is paid.



  14. When is my rent due and where do I pay it?

    A.    Your rent is due on the 1st of each month. You have a 5 day grace period. After the 5th you will be charged a late fee of $10 per day. If the 5th falls on a weekend or a holiday the following day is acceptable.

    B.    You will make checks payable to Blue Heron Realty, you can elect to direct deposit your check, make on line payments through our new tenant portal, mail it to us or drop it in the mail slot in our door.

    C.    NO CASH PLEASE Money orders are ok



  15. Who is responsible for maintenance?

    A.    The owner is responsible for all repairs needed due to normal wear and tear.

    B.    Any damages caused by yourself, your family, guests or pests becomes your responsibility. For example a screen is dry rotted owner repairs, your dog rips it you repair. You call me and tell me your toilet isnít working. I send a plumber normal buildup owner pays, he fishes out a Barbieís head a Hot Wheel car or a disposable razor you pay.

    C.    Donít put olive pits in your garbage disposal. It will cause it to quit working.

    D.    It is your responsibility to change your ac filters every 4-6 weeks. Do we come and check. No. But if you call me and tell me your ac isnít working and the technician says that the filter hasnít been changed in 6 months, it becomes your bill



  16. How do I request maintenance?

    We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

      1. We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition.
      2. We are available 24 hours a day to handle emergency maintenance repairs.
      3. Call or email the office and we will make arrangements for someone to correct the situation.
      4. DO NOT CALL REPAIRMAN DIRECTLY.


  17. My room mate is vacating but I want to stay, what do I do?

    If your income is sufficient to maintain the rental property each of you must  complete the tenant vacating form in the forms tab.  The remaining tenant assumes all responsibility for the rent and condition of the unit. The vacating tenant is relieved of liability and forfeits his interest in the security deposit. If you need to add a roommate then they must complete an application and be approved.



  18. How do I add someone to my lease?

    They must fill out an application and be approved. Once approved both of you will sign an addendum to the lease adding the new tenant. The security deposit can remain fully refundable to the original tenant or be shared between both.



  19. Help! I locked myself out, can you come let me in?

    NO! I canít. You may get a ride to the office and pick up a spare key then immediately return it to my office. If we do not have a spare key, maybe because you did this before and did not return it. A locksmith may be called at your expense.



  20. Can I add a cable outlet or get a satellite dish?

      1. If you need to add a cable outlet, call or email the office. You will need a letter of authorization from us.
      2. You may get a satellite dish providing it is not attached to the structure. It may be placed on a post in the yard providing the wires do not pose a safety hazard.


  21. I want to get rid of this sofa, where do I put it?

      1. You will need to call the office to determine if the area in which you live in provides large item pick up. If you have water through Bay County you must donate the item or take it to the dump.
      2. If you live in an apartment, DO NOT PLACE THE ITEM BY THE DUMPSTER! You may take it to the side of the road for pick up. Call the office for pick up days.


  22. Where is my mail box key?

    We do not maintain mailbox keys. Take a copy of your lease, your ID and $5.00 to the post office and they will rekey the box and provide you with a key.

  23. What do I need to do if we have a deep freeze?

    If you have a well pump, make sure that you leave at least one faucet dripping. We will make arrangements to winterize sprinkler pumps.



  24. A hurricane is coming, what should I do?

    Stay or Leave? When a hurricane threatens your area, you will have to make the decision whether you should evacuate or whether you can ride out the storm in safety at home.If local authorities recommend evacuation, you should leave! Their advice is based on knowledge of the strength of the storm and its potential for death and destruction.

    • If you live on the coastline or offshore islands, plan to leave.
    • If you live on high ground, away from coastal beaches, consider staying. In any case, the ultimate decision to stay or leave will be yours.
    • Learn safe routes inland
    • Learn location of official shelters
    • Determine where to move your boat in an emergency
    • Trim back dead wood from trees
    • Check for loose rain gutters and down spouts
    • If shutters do not protect windows stock boards to cover glass.

    When a Hurricane Watch is Issued for Your Area

     

           Check often for official bulletins on radio, TV, or NOAA Weather Radio

           Fuel car

           Stock up on canned provisions

           Check supplies of special medicines and drugs

           Check batteries for radio and flashlights

           Secure lawn furniture and other loose material outdoors

           Tape, board, or shutter windows to prevent shattering

           Wedge sliding glass doors to prevent their lifting from their tracks

    When a Hurricane Warning is Issued for Your Area

    • Stayed turned to radio, TV, or NOAA Weather Radio for official bulletins
    • Stay home if sturdy and on high ground Board up garage and porch doors
    • Move valuables to upper floors

           Bring in pets.

    • Fill containers (bathtub) with several days supply of drinking water
    • Turn up refrigerator to maximum cold and don't open unless necessary
    • Stay indoors on the downwind side of house away from windows
    • Freeze containers of water and fill empty spots in freezer.
    • Leave mobile homes
    • Leave areas which might be affected by storm tide or stream flooding
    • Leave early in daylight if possible
    • Shut off water and electricity at main stations.
    • Take small valuables and papers but travel light
    • Lock up house
    • Drive carefully to nearest designated shelter using recommended evacuation routes.

    After the All-Clear is Given

    • Drive carefully; watch for dangling electrical wires, undermined roads, flooded low spots
    • Don't sight-see
    • Report broken or damaged water, sewer, and electrical lines
    • Use caution re-entering home
    • Check for gas leaks
    • Check food and water for spoilage


  25. I am getting military orders what should I do?

     You must submit a 30 day written notice to vacate. You will not be responsible for the remaining term under your lease agreement. If you vacate prior to the 3o days you will still be charged rent for 30 days from the date of the WRITTEN notice.



  26. What happens if I break my Lease?

      1. You will be charged for rent until the property is either re rented or your lease has ended
      2. On occasion some owners will accept 2 months of rent in addition to the tenant forfeiting  the security deposit. We can submit this offer to an owner, but he may not accept it.


  27. What needs to be on my notice to vacate?

    You must provide your name. property address and date you will be vacating. We must get the notice 30 days prior to the vacate date. You can use the notice under forms. It can be emailed or delivered to our office.



  28. Will you put a sign on the property?

    A sign will be placed on the property once you submit a notice to vacate.

  29. Do I have to show the property?

    YES. During the last 30 days of occupancy you must make the property available for showing. We will work within your schedule, evenings or weekends. We will give you 24 hours notice and will schedule during the time you request.



  30. Can I use my security deposit for my last months rent?

    NO. The security deposit is a damage deposit. It is not last months rent.



  31. What do I have to do when I leave to get my security deposit refunded?

    A.    Please re read the security deposit agreement and tenant vacate instructions in the forms section.

    B.    Commonly overlooked items include, air return vent, ceiling fans, base boards, stove and cabinet drawers. 



  32. Who should I use to clean my carpets?

    You may use whomever you wish. However we do like to use carpet cleaners with whom we have a good working relationship.  In the event stains come back up or the job was not done to our satisfaction we can call them back and have them reclean at no additional charge. Currently we work with Certified Carpet 850-265-4835 and CCS 850-234-8222

          



  33. My pet is on flea control medications, do I still need to treat the property ?

    Yes . Often times there are still fleas present. Since there is a pet in the home you often do not notice. Once the pet is removed a few fleas can multiply very quickly.

     



  34. When will I get my deposit back?

    A.    If no claim is made on the deposit, in other words it is a full refund, it will be mailed to the forwarding address provided within 15 days.

    B.    If we are making a claim, the claim along with any refund will be mailed within 30 days.

    C.    ALL security deposits will be mailed within the time frame specified above. NO EXCEPTIONS.

    D.    NOTE: Providing you complete all items prior to vacating we happily refund your security. We do not want to make a claim. We do not want to do any work. We make no money from a security claim.

     



  35. What can I do if you make a claim on my security deposit?

    A.    Once you receive the claim you have 14 days to object IN Writing to our office.

    B.     The claim we make most often is for cleaning. Before stating I cleaned the house thoroughly, ask your self these questions.

    1.     Did I wipe down the baseboards?

    2.     Did I wipe off the ceiling fans?

    3.     Did I wipe out the cabinets and the drawers?

    4.     Did I lift the stove top and clean under it?

    5.     Did I wipe off the ac return vent and clean to ac closet?



 

Blue Heron Realty
429 S Tyndall Parkway Ste. F, Panama City, FL 32404
Phone: 850 215 9942 Fax: 850 215 9943
Email: blueheronrealty@att.net
Licensed in Florida


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